Cruise Ship Porter Job Description
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Sample of reported job titles: Bellman, Bell Captain, Bellhop, Bellperson, Bell Staff, Bellman Driver, Bellstaff, Valet, Doorman
Tasks
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Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
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Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
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Receive and mark baggage by completing and attaching claim checks.
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Greet incoming guests and escort them to their rooms.
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Assist physically challenged travelers and other guests with special needs.
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Act as part of the security team at transportation terminals, hotels, or similar establishments.
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Deliver messages and room service orders, and run errands for guests.
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Explain the operation of room features such as locks, ventilation systems, and televisions.
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Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
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Maintain clean lobbies or entrance areas for travelers or guests.
Tools & Technology
Tools used in this occupation:
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Automobiles or cars — Passenger vehicles |
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Desktop computers |
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Golf carts — Motorized carts |
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Minivans or vans — Passenger vans |
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Pushcarts — Luggage carts |
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Special purpose telephones — Multi-line telephones |
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Two way radios |
Technology used in this occupation:
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Electronic mail software — Microsoft Outlook |
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Spreadsheet software — Microsoft Excel |
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Word processing software — Corel WordPerfect; Microsoft Word |
Knowledge
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Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
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Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
Skills
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Speaking — Talking to others to convey information effectively. |
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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Service Orientation — Actively looking for ways to help people. |
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Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. |
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Coordination — Adjusting actions in relation to others' actions. |
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Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Reading Comprehension — Understanding written sentences and paragraphs in work related documents. |
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Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Instructing — Teaching others how to do something. |
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Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
Abilities
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Oral Expression — The ability to communicate information and ideas in speaking so others will understand. |
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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Speech Recognition — The ability to identify and understand the speech of another person. |
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Speech Clarity — The ability to speak clearly so others can understand you. |
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Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. |
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Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion. |
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Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
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Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. |
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Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. |
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Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath. |
Work Activities
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Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
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Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
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Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. |
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Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
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Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
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Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
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Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
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Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. |
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Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. |
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Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
Work Context
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Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
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Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job? |
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Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
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Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions? |
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Spend Time Walking and Running — How much does this job require walking and running? |
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Work With Work Group or Team — How important is it to work with others in a group or team in this job? |
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Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job? |
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Deal With External Customers — How important is it to work with external customers or the public in this job? |
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Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)? |
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Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures? |
Job Zone
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Title |
Job Zone One: Little or No Preparation Needed |
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Overall Experience |
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before. |
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Job Training |
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job. |
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Job Zone Examples |
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses. |
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SVP Range |
(Below 4.0) |
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Education |
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license. |
Interests
Interest code: ERS
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Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. |
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Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. |
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Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. |
Work Styles
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Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
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Integrity — Job requires being honest and ethical. |
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Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. |
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Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
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Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
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Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
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Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
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Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
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Initiative — Job requires a willingness to take on responsibilities and challenges. |
Work Values
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Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
Wages & Employment Trends
National
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Median wages (2006) |
$8.83 hourly, $18,360 annual |
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Employment (2004) |
57,000 employees |
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Projected growth (2004-2014) |
Average (10-20%) |
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Projected need (2004-2014) |
23,000 additional employees |
